2nd Line Support Engineer

Salary Circa £25k

This is a great opportunity for an experienced 2nd Line Support Engineer to join a small but growing MSP based just outside of Ashford. Due to their rural location it is important that you have your own transport. They are looking for Engineers who would be looking to join them long term and progress into a 3rd line role.

Responsibilities of the role:

  • Provide Remote/Onsite 2nd Line support to clients
  • Provide an escalation point for 1st line service desk
  • Maintain a high quality of service
  • Manage projects and competently complete projects either single hand or as a team
  • Work in order of SLA and priority of tickets
  • Document all client information to a high standard
  • Work in accordance with company core values, policies and procedures

What you will need:

  • Ideally, you will be from a Managed Service background
  • Great customer service skills
  • Positive and passionate about technology with a real flare from an early age
  • The ability work as part of a team, assisting others where required, along with being positive and enthusiastic while being efficient with your work
  • To be ambitious with a desire to succeed
  • Excellent problem-solving skills in potentially a pressurised environment with the ability to use your initiative
  • Skills in network design planning and implementation
  • Experience in cable installations, e.g. cat6, cat5e, pre-terminated fibre optics
  • 2nd-Line level experience with most of Microsoft 365, SharePoint, MS Desktop (Windows 10), MS Server (2012/2016/2019), Hyper V, VMware, Azure, Switches, Routers, Firewalls, DHCP, DNS, MS Office (2010/2013/2016/2019/365), Antivirus, Printers & Active Directory, Ubiquiti Networks (Wi-Fi and radio), VoIP (Horizon)


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