Business Support Administrator
Maidstone

Salary: £19k – £20k
VR/02808R
Initially this will be a remote work from home role, however as time progresses and the Covid situation eases  we would be looking for you to be able to come increasingly to the offices in Maidstone for collaboration with the Team. Therefore it would be sensible for you to live no more than 40 minutes commute from Maidstone.
Our client is a well established Software house based in Maidstone town centre. They are now looking for a positive, friendly, efficient and experienced administrator to provide administration and systems support to the company as well as being the first point of contact to the growing client base.

Duties

  • First line telephone reception duties
  • Dealing with and documenting all customer enquiries, updating the client requests from follow-up through to resolution
  • Processing customer sales orders in a prompt and accurate manner
  • Fulfilling software evaluation requests
  • Facilitating good communication and supporting colleagues from other departments with administrative tasks
  • Scheduling of the training diary, for both external and internal courses
  • Maintaining a high level of accuracy of the training and client data on our CRM system as well as various spreadsheets, calendars and cloud-based systems
  • Maintaining an e-learning system and ensuring individual client needs are met
  • Booking of training and meeting room facilities
  • Arranging the production of training manuals
  • Ordering office supplies and managing stock levels

Requirements

  • Excellent verbal and written communication skills
  • Good standard of numeracy
  • Resilience and the ability to work under pressure
  • Demonstrate initiative and the ability to work independently
  • Strong organisational skills
  • Accuracy and attention to detail
  • Ability to manage and prioritise customer queries
  • The ability to multi-task and quickly switch from one task to an unrelated one
  • Collaborative approach to work with a “can do” attitude

Experience

  • A minimum of 2 years of experience in a similar role
  • Excellent computer skills including the use of Microsoft applications such as Word and Excel and a CRM system.
  • Experience of Sales and Purchase Ledger, although not essential, would be a distinct advantage.

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