Graduate Software Support Analyst – SQL

Sittingbourne

up to £25,000 depending on experience

VR/03085JD

This is a fantastic opportunity to join our client’s well-established and ever-expanding helpdesk team to provide their user base with the best customer service experience whilst learning databases, writing SQL, creating reports, installing / updating software and providing end user training, and much more!

The main helpdesk duties of the role are:

  • Learn the software inside out, back to front and sideways to gain a deep know-how knowledge of every aspect of the software as well as learning about all the other software products provided by our client.
  • To provide telephone/email and remote assistance for their end user base
  • Log and record all support cases and ensure that they are prioritised
  • Ensure that all actions are recorded in the Helpdesk system
  • Investigate/problem solve all software issues
  • Install software on to hosted Windows Hyper-V servers
  • Provide training on how to use the software to end users
  • Manage updates to software as new versions are released
  • Report bugs and change requests
  • Write SQL queries to maintain client databases
  • Write and maintain reports that provide end users with statistics

Requirements for the role:

  • Good telephone and customer service skills
  • Basic knowledge of written SQL and a willingness to learn more in-depth SQL
  • Previous technical helpdesk experience is desirable, but any customer service experience would be beneficial
  • You will be a motivated, proactive individual who is willing to learn new skills and take on a challenging and diverse role
  • Good understanding of supporting a Windows environment including additional hardware such as routers, printers, tablets, and other network devices would be beneficial
  • Excellent written, verbal, and problem-solving skills
  • Ability to take full technical ownership of ticket(s), request(s), phone call(s) and conduct full and thorough diagnostics or the issue with the end user to enable problem resolution

What you can expect:

  • Excellent salary package, negotiable depending on experience
  • Salary review after 6-months and 1 year
  • Benefits including, (after successful 6-month probation period) Gym membership, private healthcare, and company pension scheme
  • Full ‘hands-on’ training of all software products
  • Working from home/office hybrid system
  • Learning great IT/software skills
  • 20 days annual holiday allowance

Find more Graduate Software Support Analyst – SQL jobs in Sittingbourne

Contact 1stChoiceJobs for other latest Software Support job vacancies in the Sittingbourne and surrounding areas.  1stChoiceJobs is a specialist IT recruitment agency offering IT vacancies across Kent.

Other Jobs near Sittingbourne, UK

Software Support Analyst – SQL

Added
Sittingbourne, UK Full Time To £25k Software Support

Software Support Analyst – SQL Sittingbourne up to £25,000 depending on experience VR/03085J Due to expansion, our well-established client is looking for a Software Support Analyst – SQL. They produce specialist software and provide system support, implementation, development and consultancy…

Developer

Added
Sittingbourne, UK Full Time £25-35k Software Developer

Developer Sittingbourne £25-35k VR/03084R Our client is a leading MarTech company delivering CRM and marketing solutions to help businesses increase productivity, enhance efficiency, and track sales and marketing pipelines. They work with some of the UK’s best-known to overcome genuinely…

Typescript Framework Developer

Added
Sittingbourne, UK Full Time £30-60k Software Developer

Typescript Framework Developer Sittingbourne / Remote £30 – 60k VR/03141J This is a fantastic opportunity for a Typescript Framework Developer to join our client’s well-established and expanding development team. The client is based in Sittingbourne; the successful candidate would need…