Software Support Advisor
Pulborough

£26-28k
VR/03144S

Our client is a company committed to providing computerised solutions for businesses. They have an exciting new opportunity in their Pulborough Office for an enthusiastic and positive individual to join their growing company in the role of a Software Support Advisor.

Key areas of responsibility

  • Resolving client queries by phone and email in relation to the use of their range of products (particularly the accounts and property management software)
  • Identifying possible data and program issues
  • Using remote access software applications to investigate client problems
  • Logging issues and queries on the call (ticket) logging system
  • Reporting to the Support Services Manager
  • Other ad-hoc duties

Key skills and experience

Successful applicants will need to demonstrate:

  • Excellent communications skills
  • Commitment to providing a high level of customer service
  • A positive, enthusiastic approach
  • The ability to work as part of a team and under your own initiative
  • The ability to work under pressure
  • The ability to think logically in order to resolve client queries
  • A good knowledge and understanding of Profit & Loss, bookkeeping experience
  • Good organisational and time management skills.

Training

Full training will be provided on the use of their products.

Job Types: Full-time, Permanent

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