Software Support Analyst – SQL
Sittingbourne

up to £25,000 depending on experience
VR/03085J

Due to expansion, our well-established client is looking for a Software Support Analyst – SQL. They produce specialist software and provide system support, implementation, development and consultancy services. They are ideally seeking a confident candidate with an exceptional telephone manner and good database and SQL skills (interrogating data, running queries, problem solving, report writing, etc.).

The main duties of the role will be:

  • To provide telephone and remote assistance for external clients supporting specialist software
  • Log and record all support cases and ensure that they are prioritised
  • Ensure that all actions are recorded in the Helpdesk system
  • Investigate and resolve all software issues
  • Advise the user on appropriate action and record all case actions
  • Work with new clients to implement software solutions and train end users

Requirements for the role:

  • Good telephone and customer service skills
  • Knowledge of written SQL with experience of report writing
  • Previous technical helpdesk experience
  • You will be a motivated, proactive individual who is willing to learn new skills and take on a challenging and diverse role
  • Good understanding of supporting a Windows environment including additional hardware such as routers, printers, tablets and other network devices

This is a great opportunity to join a growing company at an important time.

Benefits include Gym membership and healthcare.

 

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